Arrow Escape Support

• Please include: steps to reproduce (what you did, in order), expected vs. actual result, device model, Android version, app version, and a screen recording or screenshot if possible.
• Crash? Tell us what was on screen right before it closed.

• Try: close the app fully and reopen; restart your device; clear cache (Settings → Apps → Arrow Escape → Storage → Clear cache).
• If a specific level is stuck, tell us the level number and what you tapped last. A screenshot helps.
• Include: device model, Android version, app version.

• Check your internet connection and try again in a minute. Ad availability depends on region and fill rate — sometimes no ad is available.
• Make sure battery saver / VPN / ad blockers aren't blocking ads.
• Include: what happened (banner vs. rewarded), your region (optional), and whether it happens every time.

• Rewards are granted after the ad completes. If you closed early or lost connection, the reward may not register.
• Wait a few seconds, then check coins/lives. If still missing, email us with: approximate time, reward type (hint / extra life), and whether the ad finished playing.
• We review rewarded ad logs where available and will help as best we can.

• Hints cost coins (e.g., 40). If coins didn't deduct or a hint didn't appear, restart the level and try once more.
• If you used a rewarded ad for a hint, see "Reward not received" above.
• Include: level number, coins before/after (if you remember), and what you tapped.

• Progress (levels, coins, lives) is currently stored locally on your device. Clearing app data, reinstalling, or switching devices can reset it.
• We don't store your progress on a server yet. If cloud save is added later, it will be described in the Privacy Policy.
• Tip: before reinstalling, make sure Google Play Games / backup (if supported in a future update) is signed in.

We love hearing what you enjoy and what you'd like next — new mechanics, difficulty tweaks, or quality-of-life ideas. Email us at fusionsix.tech@gmail.com.

Want early access? Click Join the Beta on the homepage or email fusionsix.tech@gmail.com with subject “Arrow Escape Beta”.